Navigation and service

Letters and requests

Many people write to the Federal President with requests, questions or complaints. Their letters testify to the great trust people place in him to help with their problems and concerns. Given the constitutional limits to his competences and scope for action, however, people often expect more than the Federal President can deliver.
All letters addressed to the Federal President are attentively read and any points raised considered on their merits. Should such action be justified, the Federal President will pursue all avenues open to him to help.
Depending on the circumstances, the Federal President will take the problem up with the relevant federal, Land or municipal authorities - particularly the Social Security Offices - as well as charity or other organizations.

Often the mere fact that the Federal President himself or an aide acting on his instructions has asked the relevant officials for information about a particular case is sufficient to ensure a citizen's problem is taken seriously or gets the attention it deserves.